door policy card · ADA.gov · 2026-10-04
Build the Two-Question Card
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Example result
Do not deny entry for lack of a certificate. Ask the two permitted questions if the task is not obvious.
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The definition requires a trained task. Comfort alone is not a task.
The two permitted questions are the whole inquiry when the task is not obvious.
- Question 1: Is the dog a service animal required because of a disability?
- Question 2: What work or task has the dog been trained to perform?
- Do not ask about the disability.
- Do not require a certificate, license, or demonstration.
- Task described: no.
What would change this
A described task, or comfort-only, changes the card.
Next step
You may explain that the ADA service-animal rule requires a trained task. Do not demand medical records.
Use the card at the door. Do not add a certificate demand later.
This tool gives general information. It is not legal advice. Laws differ by state and change. Check the result with a licensed attorney or a legal aid office before you act.
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Show the working
- Source: ADA.gov, ADA Requirements: Service Animals, checked 2026-10-04.
- Beginning March 15, 2011, only dogs are service animals under titles II and III, with a separate miniature-horse rule.
- This card does not decide housing under the Fair Housing Act or air travel under the Air Carrier Access Act.
Data as of 2026-10-04. Source: ADA.gov — ADA Requirements: Service Animals.
What this does not cover
- State or local law can be broader.
- The dog must be under control and housebroken. Those are removal rules, not extra questions.
- This card is general information, not a ruling for a specific incident.
This tool gives general information. It is not legal advice. Laws differ by state and change. Check the result with a licensed attorney or a legal aid office before you act.
Use the card at the door. Do not add a certificate demand later.