Business · official-source review · reviewed 2026-10-11
A refund policy is only clear when the number it produces matches the number the customer expects.
Turn a price, an undelivered share, and a payment fee into the refund your terms owe and the net the customer gets.
Sellers and freelancers who publish refund terms and want to check them against a real request.
Use the source document or official route that applies to your situation. This guide does not contact another person or verify external information.
Use the amount the customer actually paid, including any deposit.
Enter the share of the work or goods that was not delivered, as a percentage.
Enter the processing fee you already paid if your terms deduct it.
The net is what the customer receives. If it surprises you, the published terms are the problem.
State the share and the fee in the terms so the next request does not become a dispute.
A $1,200 invoice with 25 percent undelivered and a $35 fee owes $300, and the customer nets $265.
Use your own source and details. The example is not a record about a real person or organization.
Two refund requests under the same written terms. Both are examples.
Both cases are examples, not records about a real person. The bars show the same numbers the free App computes.
U.S. Federal Trade Commission · reviewed 2026-10-11
What this source supports: The FTC publishes advertising, pricing, and disclosure rules that apply to small businesses and freelancers.
Source limit: Industry-specific rules add to the general guidance. Check the rules that apply to your field.
These sources support the statements above. They do not show that every person needs this guide. They do not show a specific result.
This guide does arithmetic on the numbers you enter. It does not interpret a contract or decide a dispute.
Industry-specific rules add to the general guidance. Check the rules that apply to your field.
Use current instructions from the responsible organization. This guide is a planning aid, not an official decision or a substitute for qualified advice.
Turn a price, an undelivered share, and a payment fee into the refund owed and the net received.
This App does arithmetic on the numbers you enter. It is not legal advice and does not settle a dispute.
You enter every number yourself. The sources support the method and the limits. They do not produce a result for your specific case. Keep the original documents next to the sheet you build.
The App computes the worked example with your own numbers, in your browser.
APP 1
Turn a price, an undelivered share, and a payment fee into the refund owed and the net received.
Free · no account · no upload
Open Refund Terms Disclosure CheckThe App runs in this browser. It does not send or save entries. Copy, download, or print only when you choose.
This guide uses short, direct instructions as an ASD-STE100-style writing target. It is not a formal certification.
Companion App: Refund Terms Disclosure Check. It runs in this browser and does not upload your entries.
This guide is edited for clarity and checked against the sources it links. It is not a substitute for official instructions or qualified advice. A linked source does not show that every person needs this guide.