Triage Your Reviews Into Replies
Reviews pile up, and the one that needed a reply yesterday sits under the ones that didn't. This sorts a batch into three lanes — praise, complaint, urgent — and drafts a first reply for each, so the urgent one gets answered before the rest. Local only; nothing leaves the tab.
- Sorting
- Reviews filed into praise, complaint, and urgent
- local
- What it replaces
- Answering reviews in whatever order they arrived
- $0.00
- Input
- Reviews, one per line
- no card
- Output
- Three lanes with a first-draft reply each
- recomputed
What you pay otherwise
| Route | What you get | Cost |
|---|---|---|
| Reputation agency | Review monitoring and replies | $300+/mo |
| Ignoring the reviews | The urgent complaint left unanswered | reputation |
| Replying to every one, immediately | Praise answered, the crisis buried | wrong order |
| This page | Your reviews, sorted, with the urgent one first | $0 |
The workflow
Paste the reviews with their actual wording
One per line, verbatim. The tray keys off the words — 'dangerous', 'refund', 'never again' — so paste what they actually wrote, not your summary of it.
Read the lanes as a priority order, not a filing system
Urgent is first because it's the one a future customer will read. Complaint is second, praise last — not because praise doesn't matter, but because it can wait an hour.
Answer the urgent lane with facts and a next step
The draft for urgent leads with acknowledgment, not defensiveness, and ends with a concrete next step. Your job is to edit in the real facts — the draft is the shape, not the words.
Reply to praise briefly, and mean it
One line, specific to what they said. A templated 'thanks!' reads as templated; a line that names their words reads as a person.
Worked example
Sample: 5 reviews across three lanes Praise 2 Complaint 2 Urgent 1 (a safety complaint) Reply order urgent → complaint → praise Uploaded nothing — sorted in the tab
Numbers above are sample data produced by the tool's own pre-loaded example, run in the browser — not averages or measured benchmarks.
What breaks this
Pasting star ratings without text gives the tray nothing to key off — paste the words. Replying to the urgent lane with a form letter is the one that makes it worse; the draft is a shape to fill with real facts. Letting the praise lane wait a week turns a warm customer cold for no reason — it's last, not never.
Try it now
Five reviews are loaded and triaged. Paste your own reviews and watch the lanes re-sort by urgency.
Open the review triage →Go deeper: the reply sheet
The triage is free forever. The $4 one-time tier adds:
- Reply-sheet export — the drafted replies as a clean sheet — estimate: ~20 min saved versus retyping.
- Saved reviews shelf — keep batches by period — estimate: ~12 min saved per month.
- Urgency log — track how fast urgent reviews got answered — estimate: ~10 min saved.