Household · official-source review · reviewed 2026-10-04
A caller ID or familiar name can be copied. Find the support route from a source you already trust.
Verify the organization and contact route before you provide information or grant access.
People who receive unexpected calls, texts, or emails about an account or payment.
Use the source document or official route that applies to your situation. This guide does not contact another person or verify external information.
Do not provide a password, verification code, payment, or remote access.
Record the organization name and the action the contact requests.
Use a card, statement, official app, or website address you already trust.
End the unexpected contact. Call or message the organization through the known route.
Note what the organization confirmed and what you did next.
A caller says a payment is overdue. The reader ends the call and checks the latest statement. The listed number reaches the organization.
Use your own source and details. The example is not a record about a real person or organization.
U.S. Federal Trade Commission · reviewed 2026-10-04
What this source supports: Avoid unexpected links and attachments. Verify a request through a known company route, not contact details in the message.
Source limit: A suspicious sign does not prove that a message is fraudulent. Confirm with the named organization through an independent route.
These sources support the statements above. They do not show that every person needs this guide. They do not show a specific result.
Caller ID, logos, and search results can mislead. This worksheet does not certify a contact. Do not share a password or verification code.
A suspicious sign does not prove that a message is fraudulent. Confirm with the named organization through an independent route.
Use current instructions from the responsible organization. This guide is a planning aid, not an official decision or a substitute for qualified advice.
Each App has a separate job. Choose the one that fits your next step.
APP 1
Compare an unexpected contact with an independently found company route.
Free · no account · no upload
Open Check a Support Contact RouteAPP 2
Describe an issue without including a password, code, or full account number.
Free · no account · no upload
Open Prepare a Safe Support RequestThe Apps run in this browser. They do not send or save entries. Copy, download, or print only when you choose.
This guide uses short, direct instructions as an ASD-STE100-style writing target. It is not a formal certification.