---
title: "Keep a Consumer-Issue Log Before You Contact a Seller"
description: "A clear timeline helps you explain what happened. Keep the seller's messages and terms with it."
category: "household"
last_verified: 2026-10-04
freshness: green
published: 2026-10-04
canonical_url: https://gratis-ai.pages.dev/articles/keep-a-consumer-issue-evidence-log.html
companion_app_url: https://gratis-ai.pages.dev/apps/consumer-issue-event-timeline.html
companion_apps:
  - app_slug: "consumer-issue-event-timeline"
    title: "Build a Dated Consumer-Issue Timeline"
    url: "https://gratis-ai.pages.dev/apps/consumer-issue-event-timeline.html"
    price: "Free"
  - app_slug: "consumer-contact-evidence-check"
    title: "Check a Consumer-Issue Evidence Packet"
    url: "https://gratis-ai.pages.dev/apps/consumer-contact-evidence-check.html"
    price: "Free"
reading_time_minutes: 3
tags: ["household", "life-admin", "official-source", "local-first", "consumer-issue", "seller-complaint", "evidence-log", "receipt", "marketplace-message"]
---

# Keep a Consumer-Issue Log Before You Contact a Seller

A clear timeline helps you explain what happened. Keep the seller's messages and terms with it.

**The guide is free.** Each Companion App has its own free workflow. Any paid option is listed only for that App.

## Who it's for

People who need to contact a seller about a purchase, delivery, return, or product issue.

## Companion Apps (2)

### Build a Dated Consumer-Issue Timeline

- Open the app: https://gratis-ai.pages.dev/apps/consumer-issue-event-timeline.html
- Purpose: Add each purchase, delivery, and contact event in date order.

#### What's free

- Add each purchase, delivery, and contact event in date order.
- Add as many entries as you need during the session.
- Generate a working note from the values you enter.
- Copy, download, or print your note when you choose.
- No account, upload, or payment is required.

#### Optional paid add-on

This App has no paid add-on. The free workflow is the complete listed tool.

### Check a Consumer-Issue Evidence Packet

- Open the app: https://gratis-ai.pages.dev/apps/consumer-contact-evidence-check.html
- Purpose: Check that the records you need are saved before you contact the seller.

#### What's free

- Check that the records you need are saved before you contact the seller.
- Mark checklist items and review the open items.
- Generate a working note from the values you enter.
- Copy, download, or print your note when you choose.
- No account, upload, or payment is required.

#### Optional paid add-on

This App has no paid add-on. The free workflow is the complete listed tool.

## Sources & verification

- Tool: GratisAI browser-local organizer (no AI, account, or upload)
- Primary source: https://consumer.ftc.gov/articles/buying-online-marketplace — checked 2026-10-04
- Last verification: 2026-10-04 (green)

## Use it

- Interactive guide: https://gratis-ai.pages.dev/articles/keep-a-consumer-issue-evidence-log.html
- Build a Dated Consumer-Issue Timeline: https://gratis-ai.pages.dev/apps/consumer-issue-event-timeline.html
- Check a Consumer-Issue Evidence Packet: https://gratis-ai.pages.dev/apps/consumer-contact-evidence-check.html
- This machine-readable mirror: /mirrors/keep-a-consumer-issue-evidence-log.md

*Generated free at https://gratis-ai.pages.dev/articles/keep-a-consumer-issue-evidence-log.html — every guide on GratisAI is a complete, working tool. $0, no account, no card, anywhere.*